User rights

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As a user, you have the right to request, free of charge, information about what personal data concerning you has been stored. You also have the right to rectification of inaccurate data and to restriction of processing or erasure of your personal data. Where applicable, you can also exercise your right to data portability. If you believe that your data has been processed unlawfully, you can lodge a complaint with the competent supervisory authority.

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Deletion of data

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Unless your request conflicts with a legal obligation to retain data (e.g., data retention laws), you have the right to have your data deleted. Data stored by us will be deleted if it is no longer needed for its intended purpose and there are no legal retention periods. If deletion is not possible because the data is required for legitimate legal purposes, data processing will be restricted. In this case, the data will be blocked and not processed for any other purpose.

 

Right to object

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Users of this website can exercise their right to object and object to the processing of their personal data at any time.

If you wish to correct, block, delete, or obtain information about the personal data stored about you, or if you have any questions regarding the collection, processing, or use of your personal data, or wish to revoke any consent you have given, please contact us at the following email address: info@batrion.com

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Guarantee

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All Batrion inverters, storage systems, balcony power plants, and other electrical appliances manufactured by Batrion are carefully inspected, tested, and subject to the strict controls of Batrion's quality assurance. Batrion GmbH, Mainhardter Weg 2, 71577 Grosserlach (hereinafter "Batrion" or "we") therefore provides a warranty for Batrion electrical appliances, balcony power plants, storage systems, and other electrical appliances, as well as all electrically operated products (hereinafter collectively referred to as "equipment"), in accordance with the following terms and conditions. The buyer's warranty claims arising from the purchase agreement with the seller, as well as statutory rights, remain unaffected by this warranty; exercising the aforementioned rights is free of charge.

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We provide a two-year warranty, subject to the following provisions, for defects in the device that are demonstrably due to a material or manufacturing defect within the warranty period. The warranty period begins on the date of purchase by the original end user. The date on the original sales receipt is decisive.

 

You can extend the warranty by another 3 years, for a total of five years. This requires that you register the device with us within four weeks of purchase (using a warranty certificate) and have the device serviced by us regularly every 24 months.

• Registration can only be done using the attached form and must be sent to us by fax or letter.

• The invoice or receipt from the seller from whom you purchased the device is decisive for registration within the stated period. Therefore, the original proof of purchase/delivery note must be retained.

• After completing your registration, you will receive a warranty certificate. This certificate is also necessary for making a warranty claim and must be retained.

• The first service is due between 22 and 24 months after delivery. The second is due between 46 and 48 months. Please contact us in good time to schedule your service appointment.

 

The following are excluded from the warranty:

• Accesories

• Demonstration units

• Parts subject to wear and tear due to use or other natural factors, as well as defects in the device, battery packs and chargers, inverters that are attributable to wear and tear due to use or other natural factors.

• Defects in the device that are due to failure to observe operating instructions, improper use, abnormal environmental conditions, unsuitable operating conditions, overloading, or lack of maintenance or care;

• Defects in the device caused by the use of accessories, add-ons or spare parts that are not original Batrion parts;

• Devices that have been modified or supplemented, and devices that have been completely or partially disassembled or not directly opened or repaired by us (the decisive factor here is the presence of the numbered original warranty seal that was affixed to the device by us upon delivery)

• minor deviations from the target condition, which are irrelevant to the value and usability of the device.

• Operation with incorrect mains voltage and incorrect current type or external influence such as a fall or impact.

• Devices on which repair attempts have been carried out by unauthorized persons of Batrion. The warranty claim is void if repairs or modifications are carried out by persons not authorized by us.

• Damage resulting from improper installation and assembly

• Defects in the device caused by operation with incorrect connection devices. Particular attention must be paid to ensuring that the voltage/current/power parameters do not exceed the permissible limits.

 

Warranty claims must be submitted in writing by fax or registered mail within the warranty period. For this purpose, the affected device, along with a copy of the proof of purchase (which must include the purchase date, serial number, product name, and warranty seal number), and, if applicable, the certificate, must be submitted to us or to one of the service centers listed in the operating instructions. If you send the device yourself to the seller/dealer or a service center, you are responsible for the shipping costs and the risk of loss or damage during transit.

 

The remedy for a defect that we acknowledge as covered by the warranty will be carried out by either repairing the defective goods free of charge as quickly as possible or replacing them with a flawless device (possibly a successor model), at our discretion.

 

Devices that can be transported reasonably (e.g. in a car) and for which a warranty claim is made under this warranty must be handed over to our nearest customer service center or our contracted customer service.

 

Replaced devices or parts become our property.

 

Our warranty does not establish any claims other than the right to rectification of defects in the device specified in these warranty terms. In particular, you are not entitled to a replacement device for the duration of the repair.

 

Warranty services do not extend or renew the warranty period for the product.

 

The assignment of claims arising from this warranty is excluded. This warranty does not apply to used products. This warranty applies to devices purchased and used within the European Union (including Great Britain, Norway, and Switzerland). This warranty is governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). This choice of law does not deprive you of the protection afforded to you by those provisions which, under the law of the country in which you have your habitual residence, cannot be derogated from by agreement (principle of most favorable law).

 

Even after the warranty has expired, our factory customer service and our service partners are available to you.

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Batrion GmbH, 71577 Grosserlach, Mainhardter Weg 2, Germany

FAX: +49 7903 9435043